Your trust is important to us, as is data protection. For these reasons we would like to inform you in the following about the processing of your personal data by us. Personal data is all data that refers to you personally, e.g. name, address, e-mail address, IP address or user behaviour.
Responsible for the data processing on this website is:
dteq Solutions (DEHOCO License AG)
For more information on how to contact us, please visit the “Imprint“.
Our data processing activities
If you contact us by e-mail, post, telephone or via the contact form on our website, the data you provide (your e-mail address, if applicable your name and telephone number, address, other data that you provide to us) will be processed by us in order to answer your question or to process your request. This data processing is carried out on the basis of our and your legitimate interests in the processing of the contact inquiry. We do this in your interest – you have asked us – and in our interest to ensure the satisfaction of all inquirers. This data processing is oriented to the purpose specified by you through your contact request, whereby the data will not be processed for other purposes.
When using our contact form, your data will be encrypted according to the current state of the art technology. You give us your data voluntarily, whereby only as much data as necessary is requested (mandatory data) to enable us to contact you. All other information is optional. If you use other communication channels for a request (for example, by e-mail), we will respond to your request through these channels.
You can object to data processing on the basis of legitimate interests at any time by informing us of this. In principle, we do not transfer your personal data to third parties. If we determine that we are unable to process your request satisfactorily and need the support of an external dteq company or another external company, we will inform you and, if necessary, obtain your consent to the transfer of your personal data.
You may explicit consent to the transfer of your data to the selected dteq company outside of Europe within the scope of the contact form. This consent is freely given and is foreseen as the data will be transferred to a country where, unfortunately, there is currently no adequate level of data protection. For this reason, we would like to point out this fact, so that you are aware of the risks of such data transfer. You may withdraw such consent at any time for the future.
We will delete your personal data if the storage is no longer necessary, if the purpose of the request has been completed, if you have objected to the processing or if we were able to solve your request satisfactorily, unless there is a duty to store your data. We review a possible deletion at regular intervals every three years.
For the purpose of providing contractual services and customer care we process in accordance with the performance of a contract, at request prior to entering into a contract or on the basis of legitimate interests:
Contract data (including names, addresses and telephone numbers)
Usage data (e.g. the visited websites of our online presence)
Content data (e.g. entries in the contact form) and
Payment data (including bank details and payment history)
of our customers, business partners and their employees.
The data will be deleted upon expiry of statutory warranty and storage obligations; the necessity of data storage will be reviewed every three years; in the case of statutory storage obligations, the data will be deleted after their expiry.
Hosting and other services
We use contracted service providers in Germany for hosting services for the purpose of operating our online presence. These have been carefully selected and commissioned by us, they are bound by our instructions and are regularly checked. Upon request, we will provide information about our contracted service providers.
In order to ensure the security of the website and its functionality, a US-based service provider belonging to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework) is also commissioned to operate a firewall plug-in, whereby the IP addresses of website visitors are collected and processed as personal data. These are only stored for as long as necessary and then deleted immediately.
The IP address is processed by us or our service providers on our behalf during your visit to our website. This is done on the basis of our legitimate interests in the efficient and secure provision of our online presence, to protect against misuse and other unauthorised use.
All other data used purely for the use of the website will be made anonymous before further processing. Only your IP address can be considered as personal data, so that you can visit this website after anonymization without hesitation.
Information we may process may include:
Your anonymised IP address
Your approximate position (only the country, not the city)
Your operating system and browser type and version
Your referrer (the website you came from)
The server keeps an anonymous logbook of every access made. This log contains:
Your anonymised IP address
Date and time of access
Server/file address of the access
Size of access (download volume)
Access result (200 OK, 404 Not Found, 500 Server Error, etc.)
A passing on of the above-mentioned data to third parties does not take place in principle, unless it is necessary to pursue our claims, to fulfil the intended purpose or there is a legal obligation.
Analytics and automated decision making
We do not rely on third-party analytics systems and we only analyse the anonymous data mentioned above to produce general statistics that never leave our server and are automatically deleted after 30 days. No traces of this information remain in our system after this time.
We do not use any data for automated decision making.
In addition to the above mentioned data, cookies are stored on your device when you use our website.
Cookies are small text files that are assigned and stored on your hard disk to the browser you use and through which certain information flows to the site that sets the cookie. Cookies cannot run programs or transmit viruses to your device. They serve to make the Internet offering as a whole more user-friendly and effective, which is in both your and our interest.
When you visit our website, only cookies are used whose sole purpose is to carry out or facilitate the transmission of information via the Internet and which are essential for visiting our website. They are therefore indispensable for the technical storage or access to our online presence and will be deleted as soon as their storage is no longer necessary.
The following cookies are used:
Session cookies: These cookies are automatically deleted after closing the browser. These store a so-called session ID, with which different requests of your browser can be assigned to the common session. This will allow your device to be recognized when you return to our website. The session cookies are deleted when you close your browser.
Persistent cookies: These cookies are automatically deleted after a specified period, which may vary depending on the cookie.
You may delete these cookies at any time in the security settings of your browser. You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third party cookies (these are cookies from third parties) or all cookies. We would like to point out that in such cases you may not be able to use all functions of our online presence. We recommend that you regularly delete your cookies and your browser history manually.
You are entitled to the following rights with regard to your personal data:
Right of access
Right to rectification or erasure
Right to restriction of processing
Right to object
Right to data portability
You also have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data. We will comply with your request for erasure, unless it conflicts with a legal obligation to retain your data or we need the data for the establishment, exercise or defence of our legal claims.
You have the right to withdraw any given consent to the processing of your data at any time. Such withdrawal of consent shall not affect the lawfulness of the processing based on consent before its withdrawal.
If we base the processing of your personal data on our legitimate interests after weighing up with your interests, you can object to such processing. In such a case we will check your objection and will either stop or adapt the data processing or point out to you our compelling reasons worthy of protection why we would like to continue the processing.
You can object to the processing of your data for data analysis purposes at any time. In the event of such objection, we will no longer process your data for these purposes.
You are not legally or contractually obliged to make available your personal data through our online presence. However, it is possible that certain functions of our websites depend on the availability of personal data. If you do not make available personal data in these cases, this may result in functions not being available or only being available to a limited extent.
If you have any questions on the subject of data protection, you can contact us at any time using the contact details given in the “Imprint”.
The deugro group has appointed a Data Protection Officer (DPO). The DPO assists in safeguarding the rights of the data subjects and monitors compliance with the GDPR and other applicable legal requirements, including the provisions of this and other company policies on data protection. All requests, questions or comments regarding our handling of personal data should be addressed to: DPO@deugro-group.com
External links to other providers
If you click on such links, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union (“EU”), may not guarantee an “adequate level of protection” for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link and thereby triggering a transfer of your data.
Online presence in social media